Stomp Loyalty

Effective Date: January 13, 2026
Last Updated: March 24, 2026
Version: 1.1

These Terms & Conditions (“Terms”) govern your access to and use of the Stomp Loyalty platform, including the Consumer Wallet App (PWA), the Merchant Admin Console, and related services, APIs, and support (collectively, the “Services”).

By creating an account, clicking to accept, signing an order form, or otherwise accessing or using the Services, you agree to these Terms.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. In that case, “you” and “Customer” refer to that entity. If you are using the Consumer Wallet App as an individual, “you” refers to you as an individual user.

If you do not agree to these Terms, do not use the Services.

Table of Contents

• PART I — GENERAL PROVISIONS
  • 1. Overview and Key Highlights
    • 1.1 Plain-Language Summary (At-a-Glance Table)
    • 1.2 Contracting Party
    • 1.3 Relationship to Other Policies
  • 2. Definitions
• PART II — ACCOUNT AND USE
  • 3. Eligibility and Account Registration
    • 3.1 Age and Authority
    • 3.2 Registration; Accurate Information
    • 3.3 Credentials and Security
    • 3.4 Account Access by Authorized Users (Merchants)
  • 4. The Services
    • 4.1 What We Provide
    • 4.2 License to Access
    • 4.3 Service Updates
    • 4.4 Availability
  • 5. Acceptable Use and Restrictions
    • 5.1 Acceptable Use
    • 5.2 Restrictions
    • 5.3 Monitoring; Removal; Enforcement
• PART III — COMMERCIAL TERMS
  • 6. Subscriptions, Fees, Billing, and Taxes
    • 6.1 Subscriptions
    • 6.2 Trials
    • 6.3 Fees; Payment Method
    • 6.4 No Refunds; Exceptions
    • 6.5 Taxes
    • 6.6 Late Payments
  • 7. Payments & Third-Party Payment Processors (Stripe Connect / Razorpay Route)
    • 7.1 Payment Processing Is Provided by Third Parties
    • 7.2 Stripe Connect (Canada)
    • 7.3 Razorpay Route (India)
    • 7.4 Disputes, Chargebacks, Refunds, and Processor Actions
• PART IV — DATA, CONFIDENTIALITY, AND INTELLECTUAL PROPERTY
  • 8. Data Protection, Privacy, and Security
    • 8.1 Privacy Policy
    • 8.2 Merchant Responsibilities (Where Applicable)
    • 8.3 Security
  • 9. Confidentiality
    • 9.1 Confidential Information
    • 9.2 Obligations
    • 9.3 Exclusions
    • 9.4 Compelled Disclosure
  • 10. Intellectual Property; License
    • 10.1 Our IP
    • 10.2 Customer IP and Customer Data
    • 10.3 Feedback
  • 11. Third-Party Applications and Services
    • 11.1 Integrations
    • 11.2 Third-Party Terms
  • 12. Beta Features
• PART V — SUSPENSION, TERMINATION, AND LIABILITY
  • 13. Suspension and Termination
    • 13.1 Suspension
    • 13.2 Termination by Customer
    • 13.3 Termination by Stomp
    • 13.4 Effect of Termination
  • 14. Disclaimers
  • 15. Limitation of Liability
  • 16. Indemnification
    • 16.1 By Stomp
    • 16.2 By Customer
• PART VI — LEGAL TERMS
  • 17. Governing Law and Venue
  • 18. General Provisions
    • 18.1 Assignment
    • 18.2 Force Majeure
    • 18.3 Severability
    • 18.4 Entire Agreement
    • 18.5 No Third-Party Beneficiaries
    • 18.6 Relationship
• PART VII — REGIONAL ADDENDA
  • 19. Canada Addendum
  • 20. India Addendum
  • 21. United States Addendum (Template)
• PART VIII — GENERAL
  • 22. Changes to These Terms
  • 23. Contact Information
    • 23.1 Canada Entity Contact
    • 23.2 India Entity Contact
    • 23.3 Privacy Inquiries
  • 24. Version History and Effective Date

PART I — GENERAL PROVISIONS

1. Overview and Key Highlights

1.1 Plain-Language Summary (At-a-Glance Table)

The following table provides a high-level summary of key terms. It is not a substitute for reading the full Terms.

1.2 Contracting Party

The applicable contracting party depends on where you (or your business) are located:

These two entities are independently incorporated and are not subsidiaries of each other. They share a common brand and platform architecture, but each entity is the contracting party in its respective jurisdiction.

1.3 Relationship to Other Policies

These Terms incorporate by reference:

• the Privacy Policy (as made available in the Services), and
• any additional terms you agree to in connection with specific features (e.g., order forms, addenda, or product-specific terms).

If you are a merchant and you have executed a Data Processing Addendum (“DPA”) with Stomp, that DPA governs Stomp’s processing of personal data on your behalf to the extent of any conflict with these Terms.

2. Definitions

For purposes of these Terms:

• “Account” means the Stomp account used to access the Services.
• “Account User” means an individual authorized by Customer to access the Services on Customer’s behalf (e.g., employees, contractors).
• “Customer” means (a) the business entity accepting these Terms (for merchant use of the Services), or (b) an individual user accepting these Terms for personal use of the Wallet App, as applicable.
• “Customer Data” means electronic data, content, or information submitted to or processed by the Services by or on behalf of Customer, including End User data processed through Passes.
• “Documentation” means user guides, help pages, and technical documentation for the Services, as made available by Stomp (if any).
• “End User” means an individual who uses, receives, or interacts with a Pass, including a merchant’s patrons.
• “Notification” means a communication (e.g., push notification, email, or SMS) sent through the Services by or on behalf of a merchant to End Users, or by Stomp for service/security purposes.
• “Pass” means a digital pass such as a stamp card, loyalty pass, or similar digital credential created, managed, or delivered through the Services.
• “Prohibited Data” means: (a) government-issued identifiers (e.g., passport, driver’s license), (b) sensitive health/medical information, (c) full payment card numbers, CVVs, bank account numbers, or similarly sensitive financial credentials (except where strictly required by a payment processor and handled by that processor), (d) authentication secrets (other than Account credentials), or (e) special categories of personal data under GDPR or similar laws.
• “Services” means Stomp’s software and related hosted services, including the Wallet App (PWA), Merchant Admin Console, and related tools and APIs, excluding Third-Party Applications.
• “Stomp,” “Stomp Loyalty,” “we,” “us,” or “our” means the applicable contracting entity identified in Section 1.2, unless the context requires otherwise.
• “Subscription” means the paid plan or trial plan (if any) under which Customer accesses the Services.
• “Third-Party Applications” means third-party software or services that integrate with the Services (including operating systems and platforms) but excluding Stomp’s subcontractors used to provide the Services.

PART II — ACCOUNT AND USE

3. Eligibility and Account Registration

3.1 Age and Authority

You must be at least 18 years old to use the Services. If you are using the Services on behalf of a business, you represent that you have authority to bind that business.

3.2 Registration; Accurate Information

You must provide accurate, current, and complete information when creating an Account and keep it updated.

3.3 Credentials and Security

You are responsible for all activity under your Account and for maintaining the confidentiality of Account credentials. You will promptly notify us of any suspected unauthorized access or security incident affecting your Account.

3.4 Account Access by Authorized Users (Merchants)

If you are a merchant, you are responsible for managing Account Users, including assigning appropriate roles/permissions and promptly removing access when no longer needed.

4. The Services

4.1 What We Provide

Stomp provides tools to help merchants operate digital loyalty programs and to help consumers participate in those programs, including creating and managing Passes (such as stamp cards), saving offers, earning loyalty value, and redeeming rewards. Certain features may be region-specific or available only on certain plans.

Where enabled, the Services may also facilitate payment acceptance and settlement through third-party payment processors (see Section 7).

4.2 License to Access

Subject to these Terms and an active Subscription (if applicable), we grant you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business operations or personal use, as applicable, during the term of your access.

4.3 Service Updates

We may update the Services to improve functionality, security, reliability, or compliance. Some changes may remove or modify features. We will use commercially reasonable efforts to provide notice when changes are material.

4.4 Availability

We aim to provide reliable access to the Services but do not guarantee uninterrupted availability. Planned maintenance or third-party outages may occur.

5. Acceptable Use and Restrictions

5.1 Acceptable Use

You must comply with these Terms, any acceptable use rules made available within the Services (the “AUP”), and all applicable laws when using the Services.

5.2 Restrictions

You will not (and will not allow others to):

• copy, modify, or create derivative works of the Services except as permitted by law;
• reverse engineer, decompile, or attempt to extract source code (except where legally prohibited from restricting);
• access the Services to build or improve a competing product or service;
• interfere with or disrupt the integrity, performance, or security of the Services;
• introduce malicious code, attempt unauthorized access, or probe/scan systems without authorization;
• use the Services to store or process Prohibited Data;
• send Notifications that are unlawful, deceptive, harassing, or that violate messaging/marketing laws or platform policies;
• scrape, harvest, or export Personal Information from the Services except as expressly permitted by Stomp in writing.

5.3 Monitoring; Removal; Enforcement

We are not obligated to monitor Customer Data or Notifications, but we may investigate suspected violations and may remove content or suspend access as described in Section 13.

PART III — COMMERCIAL TERMS

6. Subscriptions, Fees, Billing, and Taxes

6.1 Subscriptions

Some Services or features may require a Subscription. Subscription details (features, limits, and pricing) will be presented at checkout, in an order form, or within the Services.

6.2 Trials

If we offer a free trial, trial terms (duration, limits) will be disclosed at sign-up. We may terminate trials at any time to prevent abuse.

6.3 Fees; Payment Method

You authorize us (and our billing providers) to charge the payment method on file for Subscription fees, usage-based fees (if applicable), and any applicable taxes.

For transaction-based pricing, any Stomp platform fee (including any advertised percentage fee) is separate from and in addition to fees charged by the applicable Payment Processor (such as Stripe or Razorpay). Processor fees, network assessments, currency conversion charges, and similar third-party charges may apply and may vary by payment method, currency, and region.

6.4 No Refunds; Exceptions

Unless required by law or expressly stated in a written order form, fees are non-refundable and not prorated.

6.5 Taxes

Fees exclude taxes. Customer is responsible for all applicable taxes, duties, and governmental charges, except taxes on our income.

6.6 Late Payments

Failure to pay when due may result in suspension or termination under Section 13.

7. Payments & Third-Party Payment Processors (Stripe Connect / Razorpay Route)

7.1 Payment Processing Is Provided by Third Parties

Where the Services enable payment acceptance, onboarding, settlement, or payouts, those functions are provided by third-party payment processors and are subject to their terms.

Stomp’s payment processors are:

• Stripe (including Stripe Connect) for Canada, and
• Razorpay (including Razorpay Route) for India.

7.2 Stripe Connect (Canada)

If you use Stripe Connect for merchant onboarding and payouts:

• Stripe may collect and verify information to comply with financial regulations (e.g., KYC/identity verification).
• You are responsible for providing accurate information requested by Stripe and maintaining your Stripe account in good standing.
• Stomp may store limited Stripe metadata necessary to operate the integration (e.g., connected account identifiers and status flags such as onboarding status, payouts enabled, charges enabled, outstanding requirements, and timestamps).
• Stomp does not store full payment card numbers or CVVs.

7.3 Razorpay Route (India)

If you use Razorpay Route for onboarding and payouts:

• Razorpay may collect and verify merchant information for KYC/compliance (e.g., PAN, Aadhaar, or business registration), as required by Razorpay and applicable law.
• You are responsible for completing onboarding steps required by Razorpay and maintaining your Razorpay account in good standing.
• Stomp may store limited Razorpay metadata necessary to operate the integration (e.g., linked account identifiers, onboarding/KYC status flags, payouts enabled, outstanding requirements, commission configuration, and timestamps).
• Stomp does not store copies of KYC documents.

7.4 Disputes, Chargebacks, Refunds, and Processor Actions

Payment disputes, chargebacks, refunds, and other payment events are governed by the applicable processor’s rules. We are not responsible for processor decisions (including holds, reserves, delays, suspensions, or account closures) except to the extent caused solely by our breach of these Terms.

PART IV — DATA, CONFIDENTIALITY, AND INTELLECTUAL PROPERTY

8. Data Protection, Privacy, and Security

8.1 Privacy Policy

Our Privacy Policy describes how we collect, use, store, share, and protect Personal Information in connection with the Services. It is incorporated into these Terms by reference.

8.2 Merchant Responsibilities (Where Applicable)

If you are a merchant, you are responsible for:

• providing End Users with legally required notices and choices;
• obtaining valid consent where required (e.g., for marketing messages);
• ensuring your loyalty program terms are clear and lawful.

8.3 Security

We maintain administrative, technical, and physical safeguards designed to protect Customer Data. However, no system can be 100% secure, and we cannot guarantee absolute security.

9. Confidentiality

9.1 Confidential Information

“Confidential Information” means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood to be confidential, including Customer Data and non-public information about the Services.

9.2 Obligations

The receiving party will protect Confidential Information using at least reasonable care and will use it only to perform under these Terms.

9.3 Exclusions

Confidential Information does not include information that is publicly available without breach, independently developed, or rightfully received from a third party without confidentiality obligations.

9.4 Compelled Disclosure

A party may disclose Confidential Information if required by law, provided it gives notice (if legally permitted) and cooperates with reasonable efforts to limit disclosure.

10. Intellectual Property; License

10.1 Our IP

We and our licensors own all rights in the Services, Documentation, and related technology. No rights are granted except as expressly stated.

10.2 Customer IP and Customer Data

Customer retains ownership of Customer Data and Passes. Customer grants Stomp a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Services, including supporting integrations enabled by Customer.

10.3 Feedback

If you provide feedback, you grant Stomp a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate it without restriction.

11. Third-Party Applications and Services

11.1 Integrations

If you enable a Third-Party Application, you authorize Stomp to exchange Customer Data with that provider as necessary for the integration.

11.2 Third-Party Terms

Third-Party Applications are governed by their own terms and privacy practices. Stomp is not responsible for Third-Party Applications.

12. Beta Features

We may offer beta or preview features. Beta features are provided “as is,” may be changed or discontinued at any time, and may be subject to additional terms.

PART V — SUSPENSION, TERMINATION, AND LIABILITY

13. Suspension and Termination

13.1 Suspension

We may suspend access immediately if:

• required by law;
• your use poses a security risk;
• you materially breach these Terms (including AUP violations);
• payment is overdue.

13.2 Termination by Customer

You may terminate by cancelling your Subscription as provided in the Services or an order form. Termination does not relieve payment obligations accrued before termination.

13.3 Termination by Stomp

We may terminate:

• for cause if you materially breach and fail to cure within 10 days of notice (or immediately for serious security, fraud, or unlawful conduct);
• upon insolvency/bankruptcy events to the extent permitted by law;
• for non-payment after notice.

13.4 Effect of Termination

Upon termination:

• your right to use the Services ends;
• you must stop using the Services; and
• we may delete or de-identify Customer Data consistent with the DPA (if applicable), our Privacy Policy, and our retention practices, except to the extent required by law.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALL DEFECTS WILL BE CORRECTED.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• IN NO EVENT WILL STOMP BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
• STOMP’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF:
  (A) $1,000 USD, OR
  (B) THE FEES PAID BY CUSTOMER TO STOMP FOR THE SERVICES IN THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations; in that case, the above limitations apply to the fullest extent permitted.

16. Indemnification

16.1 By Stomp

We will defend and indemnify Customer from third-party claims alleging the Services infringe third-party intellectual property rights, and pay resulting damages/costs, provided Customer promptly notifies us and cooperates. We may modify or replace the Services to avoid infringement or terminate affected Services with a refund of prepaid fees for the unused portion of the term for the affected Services.

This does not apply to claims arising from Customer Data, Third-Party Applications, or Customer’s misuse.

16.2 By Customer

Customer will defend and indemnify Stomp from third-party claims arising from:

• Customer Data, Passes, or Notifications;
• Customer’s use of the Services in violation of these Terms, the AUP, or law; or
• Customer’s breach of privacy, marketing, or messaging obligations.

PART VI — LEGAL TERMS

17. Governing Law and Venue

Unless otherwise required by applicable law or a written order form:

• If Stomp Loyalty Inc. (Canada) is the contracting party, these Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, and the parties submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia.
• If Stomp Loyalty Private Limited (India) is the contracting party, these Terms are governed by the laws of India and the parties submit to the exclusive jurisdiction of the courts located in New Delhi, India.

18. General Provisions

18.1 Assignment

Neither party may assign these Terms without the other’s written consent, except in connection with a merger, acquisition, or sale of substantially all assets.

18.2 Force Majeure

Neither party is liable for delays or failures due to causes beyond reasonable control.

18.3 Severability

If a provision is unenforceable, the remainder remains in effect.

18.4 Entire Agreement

These Terms, plus any order form and incorporated policies (including the Privacy Policy and any applicable DPA), are the entire agreement regarding the Services.

18.5 No Third-Party Beneficiaries

No third party has rights under these Terms.

18.6 Relationship

The parties are independent contractors. Nothing creates a partnership, joint venture, or agency.

PART VII — REGIONAL ADDENDA

19. Canada Addendum

If your business operates in Canada:

• You are responsible for complying with Canada’s anti-spam and electronic messaging requirements (including CASL) for any Notifications you send to End Users using the Services.
• You must maintain a legally compliant privacy policy for End Users (where required) and honor opt-outs and unsubscribe requests.

20. India Addendum

If your business operates in India:

• You are responsible for providing End Users with legally required notices and obtaining valid consent where required under applicable Indian law for Notifications and data processing.
• Where a payment processor (e.g., Razorpay) requires KYC or onboarding information, you are responsible for providing accurate information and completing required steps.

21. United States Addendum (Template)

Stomp Loyalty does not currently operate in the United States. If Stomp expands into the United States, Stomp may publish an additional United States addendum addressing applicable U.S. laws and state privacy requirements. Any such addendum will be incorporated into these Terms by reference upon publication and (where required) notice.

PART VIII — GENERAL

22. Changes to These Terms

We may update these Terms from time to time by posting an updated version and updating the “Last Updated” date. If changes are material, we will use reasonable efforts to provide notice (e.g., in-product notice or email). Continued use after the effective date of updated Terms constitutes acceptance.

23. Contact Information

23.1 Canada Entity Contact

Stomp Loyalty Inc.
Email: contact@stomployalty.com
Phone: +16048683974

23.2 India Entity Contact

Stomp Loyalty Private Limited
Email: contact@stomployalty.com
Phone: +16048683974

23.3 Privacy Inquiries

For privacy requests, complaints, or inquiries, contact:
Email: privacy@stomployalty.com

24. Version History and Effective Date

© 2026 Stomp Loyalty Inc. and Stomp Loyalty Private Limited. All rights reserved.

These Terms are provided in English. In the event of any conflict between translated versions and the English version, the English version shall prevail.